When will I receive my pledge?
All pledges aim to be delivered in December 2022. We will keep you updated on their progress.
Last updated: July 05, 2022 10:11
Is my delivery tracked?
Yes all pledges will be sent via tracked delivery. You will receive a tracking number to your registered e-mail address.
Last updated: July 05, 2022 10:12
How will I receive Digital products?
All digital products will be delivered in PDF format to the e-mail address you have registered with.
Last updated: July 05, 2022 10:12
Is shipping customs friendly.
All shipping to USA, Europe and the UK is customs friendly. Customs and tax is all included in your shipping payment.
For the rest of the world please see your local regulations as there may be additional charges.
Last updated: July 05, 2022 10:14
When will I get my live play game?
If you pledged for a live play game this will be arranged when the Kickstarter fulfils in December. You will be contacted by Panny to arrange more details.
Last updated: July 05, 2022 10:15
How do I contact Leyline Press?
You can contact us with any queries via e-mail to firstname.lastname@example.org or via Kickstarter.
Last updated: July 05, 2022 10:16
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.